Trendzix's Shipping and Delivery Policy
Thank you for shopping at Trendzix! By ordering from our website (http://trendzix.com) or the Trendzix App, you agree to the following Terms & Conditions. These terms are intended to ensure a seamless and transparent buying experience for both parties.
1. General Terms
Stock Availability: Your order will be shipped only if the product is available. While we make every effort to keep our stock counts accurate, there may be times when differences arise. If an item is out of stock, we will ship the available products first and then refill the out-of-stock items.
2. Shipping costs
Shipping charges are calculated at checkout depending on the order information. These charges will be applied to the total purchase price.
3.One Time Exchange
Once an item has been exchanged, it cannot be returned. We offer a one-time exchange to ensure your satisfaction with your purchase. Exchanges are simple for quality, damage, or size issues, based on stock availability. Pay the difference for higher-priced items or get a refund/gift card for the balance on lower-priced ones.
4. Dispatch and Delivery Terms
Dispatch Time: We attempt to process and dispatch all orders within 2-7 business days after receipt. Our warehouse is open Monday through Saturday during business hours, excluding national holidays. We will make every attempt to reduce any delays during these hours.
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Delivery Time: Orders normally arrive within 4-5 business days of dispatch, depending on your location in India. In some situations, delivery may take longer due to your location's accessibility.
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Address modify: To modify your delivery address, please submit a support ticket using your Trendzix account. Address adjustments can only be made before the order is sent. Address changes are not available after the courier has picked up the order.
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Out of Stock Products: If a product is out of stock, we will send the available items first and then ship the remaining products when they become available again.
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Delayed Dispatch/Delivery: If your order has not been dispatched or delivered as expected, please submit a support ticket using your Trendzix account, and we will investigate and resolve the issue.
5. Tracking Notifications
Following the dispatch of your order, you will receive an email with a tracking link that will allow you to follow your shipment. In addition, you may find the tracking ID in your Trendzix account under your order details. Please allow up to 24 hours for our courier partner to update your tracking information.
6. Damaged or Lost Orders
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Damaged in Transit: If your order arrives damaged, please reject it at the time of delivery and inform us immediately by opening a support ticket. We will investigate the problem and work on a solution.
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Undelivered Orders: If your item is marked as delivered but you have not received it, please inform us via a support ticket within 24 hours, and we will handle the situation with our courier partner.
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Lost in Transit: If your order is lost in transit, please open a support request, and we will investigate with our courier partner. We will issue a refund or replacement after the investigation is completed.
7. Cancellations
Order Cancellations: You can cancel an order only before it is shipped. To cancel your order, please submit a support ticket using your Trendzix account. Cancellations cannot be processed once they have been dispatched.
8. Marked delivered but not received
If our delivery partner listed your item as delivered but you have not received anything, please notify us within 24 hours via the support ticket system in your Trendzix account. We will work with our courier partner to investigate and fix the problem.
9. Customer Support
Support: If you have any questions or concerns, please open a support case through your Trendzix account. We will answer each ticket within 48 hours.